Lynx Fulfillment is built on The Lynx Difference. The Lynx Difference is a set of guiding principles that set us apart from the mega-fulfillment centers. We have a flat organizational structure that allows for personal relationship with our clients. The Lynx Difference is comprised of six factors – efficiency, accuracy, speed, transparency, responsibility and service.

Our 34,000 square foot fulfillment center adheres to “House In Order” – our efficiency model. It allows for a greater throughput of orders than other centers of our size. With industry leading practices for picking and packing orders, we are able to utilize less staff and provide savings for our clients.

Our unique technology allows us to accurately receive, locate, pick and pack orders. Every mistake has a cost associated with it that does not end with the fulfillment provider. The inconvenience your customer feels, the loss of image and the loss of future business are just a few reasons that accuracy is critical.

Delivering an order quickly is critical to a great customer experience. Every order received before 2 p.m. ships the same day. As orders are received at Lynx, we have the ability to email your customer with order confirmations and as they ship we are able to email them tracking information.

Our cloud-based Order Management System provides over seventy standard reports. You are able to view orders, shipping, inventory and costs in real time. This gives you information that even the largest providers cannot match.

Our responsibility starts with fulfilling your orders quickly, accurately and in a cost effective manner. We are an extension of your business and as such our goals are in line with your goals.

The last component of The Lynx Difference is service. It starts with Patrick Randolph, our Founder and Managing Partner. Patrick works directly with every prospect and manages every new client for the first three months. This period is the most important in building a successful fulfillment solution. During this period, a Dedicated Account Manager, is slowly worked in. Patrick and all of our staff are always a phone call, email or instant message away. Our philosophy is that we work for you. We create systems that are unique to your business, your goals and your expectations.

By understanding the needs of our clients, we have broadened our offerings to include an Inbound Call Center. We can provide dedicated full time call center staff or metered staffing based on your needs. We’ve further extended our brand by adding email customer support. Your clients can email their customer service inquiries directly to a Lynx representative, who then responds on your behalf. Order Entry personnel can manually enter orders on your behalf. We are even able to offer a Vendor Relationship Manager that can deal directly with your vendors, make inventory purchases on your behalf and handle inventory related issues.

Beyond fulfillment, Lynx Fulfillment believes in community support. We are a member of the Greater Olean Area Chamber of Commerce and the Mailing & Fulfillment Services Association. We are committed to community involvement and our employees are encouraged to contribute to the community.

Our Address:
243 Root Street
Suite 400
Olean, NY 14760
1-866-344-8591